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Customer Service

-- Payment Terms

-- Shipping Policy

-- Guarantee and Return Policy

 

Payment Terms:

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used to purchase items byCredit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

We only accept Paypal. Item will be shipped in the next business day as soon as your payment verified.

 

Shipping Policy:

1. We support shipment by "HK or China Post Registered Air Mail","EMS" and "HK DHL".

2. Free shipping on order which over $15, we will deliver out via HK or China Post Registered Airmail.

3. For the order value which below $15, it will be charged $3.99 delivery charges and delivered by HK or China Registered Airmail, we will provide tracking no to check the delivery information.

4. For security reasons, we only ship the item to the specific and confirmed address provided by customer in Paypal. Before you pay, please make sure your address in purchasing matches the address you would like us to ship to.

5. All items will be shipped in the next business day upon receipt of payment (Excluding Weekend and HK Public Holidays).

6. We will offer HK Post Air Mail tracking number for your checking, in this way, you will know the process of your parcel. Usually, the goods will be reached your hand about 10~15 business days. However, the delivery time is not guaranteed  because transit time is highly depended on custom process, weather condition and provided by Postal Service (except weekends and holidays).

7. For any urgent order to any country in the world, we also have 2 fast delivery method. One is EMS,  the delivery cost will be $22 and the delivery time will be about 3~8 days. Another is HK DHL, the delivery cost will be a little expensive at $25. If you can pay, we will arrange it accordingly. And the delivery time will be about 3~5 days.

Guarantee and Return Policy: 

-- As we promised, if there is any damage or destroy when receiving  your items, we will do resend a new one or refund as you like. But before that, we need you to cooperate with us to take photos when you receive it then provide us the evidence. Hope you can understand it.

-- Refund will be given if item is returned in its original condition.On receiving the item, we will refund immediately. For non-defect Item buyer require to pay for the two way shipping freight. Shipping and insurance charges are not refundable.